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Privacy Policy & Refunds
Budhha Rajeshwari Seva Sansthan is committed to protecting the privacy of our donors, beneficiaries, volunteers, and visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through our website, events, donation platforms, or other services.
1. Information We Collect
We may collect the following information:
Personal Details: Name, address, phone number, email address, date of birth, and identification documents (where required by law).
Donation Details: Payment method, transaction details, PAN (for issuing donation receipts and 80G certificates), and billing information.
Volunteer/Beneficiary Details: Educational or professional background, interests, and relevant documents.
Website Usage Data: IP address, browser type, pages visited, and cookies to improve user experience.
2. How We Use Your Information
We use your information for:
Processing donations and issuing receipts, including 80G certificates.
Communicating about our programs, events, and impact reports.
Complying with legal and regulatory requirements (e.g., Income Tax Act, FCRA).
Improving our website, campaigns, and outreach.
We do not sell, rent, or trade your personal information to third parties.
3. Data Sharing
We may share your data only with:
Payment gateways (e.g., Phonepe,Razorpay, banks) for secure processing.
Government authorities when legally required.
Trusted service providers who support our operations, under strict confidentiality agreements.
4. Data Security
We implement appropriate physical, electronic, and managerial measures to safeguard your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
5. Your Rights
You may request to:
Access, correct, or update your personal information.
Withdraw consent to receive communications.
Request deletion of your personal data, subject to legal obligations.
6. Cookies & Tracking
Our website may use cookies to enhance user experience. You can disable cookies through your browser settings, but some features may not work as intended.
7. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites.
8. Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the “Last Updated” date.
9. Refund and Cancellation Policy
Donations once made cannot be refunded or cancelled, except in cases of genuine error such as a duplicate transaction.
Refund requests must be sent via email to info@brsssonpur.org within 24 hours of the transaction, along with proof of payment.
Requests received after 24 hours will not be eligible for a refund.
ONCE RFUND IS APPROVED, WE WILL CREDIT THE REFUND AMOUNT WITHIN 5 - 6 WORKING DAYS THROUGH ORIGINAL PAYMNET METHOD.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:
Budhha Rajeshwari Seva Sansthan
Sonpur, Saran District, Bihar, India – 841101
+91 8804176701
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